From Listed to SOLD - How to Sell Those Listings You Work So Hard to Get!

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Adventures in Pricing - Historic Homes in Urban Neighborhoods

A few months ago (sheesh, almost six months already!) I stopped actively selling real estate. Oh, not to worry, I still keep my fingers in the pie and my toes in the water of the Denver real estate market, but I don't actually list or sell properties in my own name. However, being the control freak that I am, anyone who gets a referral from me can count on lots of - ahem - help from me, especially if they're working with someone from my precious Sphere of Influence. I'm sure my - ahem - help is very much appreciated.

Anyway, I recently referred a sweeeeet Charming Old Denver listing to a fellow SWS'er - Mary Beth Bonacci. It's in one of Denver's many historic neighborhoods and was built in 1908. If you're fortunate enough to work in charming old neighborhoods, you know how challenging it can be to accurately price these homes. After 100 years (give or take a dozen) of renovations - not only of the subject property, but also of the surrounding neighbors, the influx of infill development, changes to perceived trendiness "boundaries," the comings and goings of neighborhood amenities, not to mention school district nuances and zoning codes... you can pretty much bet that there ain't another house just like the one you're trying to Denver Tudorsprice.

Oh, sure, on paper, there are probably dozens. After all, builders weren't much more creative back then than they are today. Drive down a street in Denver's Washington Park and you'll see Bungalow after Bungalow built in 1927 - the tract homes of the 20's. On the next block, you might see Tudor after Tudor built in 1935 - the tract home of the 30's. Similar square footages, similar lot sizes, the same existence of or lack of a basement...

And of course, all the MLS descriptions of your comparables proclaim the homes to be Renovated with Pottery Barn Flair! Or to have a Gourmet Custom Kitchen with Stainless Appliances & Granite Counters! Oh, and in a Perfect Location, too.

But I digress.

I decided Mary Beth needed my help pricing the sweeeet listing I referred to her. And she graciously agreed to let me - ahem - help.

Actually, we had a great time. ‘Specially me - since I'd been out of the loop a few months, it was a bit of a novelty to get out there in the trenches and exercise my pricing expertise again.

But, as it usually does, it amazed me that many agents price simply from what the seller tells them about their home and what the MLS data tells them about the market. In other words, they have a telephone conversation with the seller; spend an hour in front of the computer and voila! They create a "professional" CMA and proudly present it to their seller prospect as gospel.

And proceed to the market with an improperly priced home...

Perhaps this strategy works just fine in a newer tract home development. But in a historic neighborhood? No way.

Stay tuned for some hints & tips on pricing urban homes in historic neighborhoods.... I freakin' love this stuff...

 

 

 

The Exceptional Agent 

 

 

 

 

 

Sixteen Ways to Keep Your Seller Happy with You

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What's the Number One Thing "they" say that homesellers complain about?

All together now...

Communication (or lack thereof) from their agent. And, having been on the other side of the For Sale sign a time or two, I can certainly second that emotion. But "communication" isn't just about calling every week to say "Hi, how're doin'?" No, it's also about keeping the seller informed on local market activity. On providing feedback from showings. On notifying him of new competing listings and recently closed sales. And, frankly, on making sure the seller knows exactly what his agent's been up to to promote his home!

If the only time a listing agent contacts a seller is to ask for a price reduction or a listing extension, well, I can pretty much guarantee that seller is less than tickled with his agent. And that agent deserves every bit of his seller's discontent! Oh, the seller may not complain to his agent, but I'll bet he's not keeping quiet around the coffee machine!

The good news is that keeping a seller happy isn't that hard. They just wanna know what's going on and that their agent cares. Is that too much to ask?

Here are sixteen things you can do to keep your seller happy with you. And a happy-with-you seller just might be a great source of future business!

  1. Notify him as soon as the listing hits the MLS and send him a copy of the listing
  2. Send him links to all your online advertising (Realtor.com, Craigslist, Postlets, Active Rain, your own blog, etc.)
  3. Send him a copy of the home brochure before it goes to print and ask for feedback
  4. Make sure he knows when home brochures will be delivered
  5. Schedule an open house right away (yes, you must do an open house)
  6. Call after the first showing(s) to see if he has any questions about the process
  7. Pursue and deliver feedback, especially in the first month
  8. If you do any print advertising, send the seller copies (including Just Listed cards)
  9. Send him a "state of the market" report showing all the competing listings. Update this report every two or three weeks
  10. Call periodically to find out if he's running low on brochures (if it's impractical to keep the box full, just remove it.)
  11. Be sure to provide feedback after open houses (if someone else does your open houses for you, be sure to follow up with them afterwards)
  12. Schedule an appointment to review the latest market activity
  13. Preview any new competition and provide feedback to your seller
  14. Refresh your Craigslist ads and send the seller a link
  15. Ensure that your photos are in season
  16. Ask for feedback on how you're doing

How many of these items do you already do? If you do at least 50% of them, you're blowing away your competition. Sad, isn't it? The last few times I've had my own properties listed, my agents did ZERO of these activities. ZERO... Zero.

A happy seller is a cooperative seller. An unhappy seller is not, and will likely become more and more uncooperative as time goes by. You pick!

RELATED BLOG: Get Good... or Get OUT!

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The Exceptional Agent 

 

 

 

 

 

Even If They Don't Complain... Sellers Notice

If the brochure box is empty... they noticeFor Sale

If their brochures still show the original price after two reductions... they notice

If their agent hasn't done in an Open House in six months (or ever)... they notice

If no feedback cometh after showings... they notice

If there haven't been any showings in a month... they notice

If their Craigslist ad hasn't been refreshed... they notice

If their agent hasn't updated them on market activity... they notice

If their online photos are from two seasons ago... they notice

If the only time they hear from their agent is when he calls to ask for a price reduction... they notice

Just because a seller doesn't complain doesn't mean he's happy. And just because he's not complaining to his agent doesn't mean he's keeping quiet elsewhere. Trust me on this. If his agent doesn't seem to care about selling his home... the seller notices.

Coming soon - 16 Ways to Keep Your Seller Happy

 

 

The Exceptional Agent